FAQ
When will my campaign start?
Your campaign will begin within one business day after our team reviews it. You'll get an email notification and access to a dashboard to track its performance.
What's the campaign duration?
Campaigns typically last up to 14 days, but this can vary depending on your requirements.
How does targeting work?
Currently, we can target by gender, age, and country. Just give us your prompt, and we'll match you with creators who suit your campaign.
Are the creators real people?
Yes, all creators on Sound.me are verified manually by our team to ensure authenticity.
Do you guarantee views/engagements?
As we work with real creators, we cannot guarantee a minimum number of views per campaign. Engagement levels vary based on your prompt, assets, and the product itself.
Do you guarantee sales or streams?
We don't guarantee sales, streams, or specific conversions from the campaign. Success depends on the audience's interest in the promoted product.
What if a creator does not follow my prompt?
If they don't, our quality control team will reject their submission and refund the campaign funds.
Can I select and approve creators myself?
Our platform isn't self-service yet, but we're working on it. For now, our team will match and approve creators for your campaigns, ensuring they align with your objectives.
Can I reach out to creators directly?
Currently, direct contact with creators is not permitted through our platform.
How long do posts stay up?
Creators keep their posts up for at least 45 days. If a post is removed earlier, contact us for a replacement. Applicable only to the number of creators requested by the advertiser.
What promotions are not allowed?
We prohibit promo involving money exchange, cryptocurrencies, ICOs, NFTs, adult content, services similar to Sound.me, or "get rich quick" schemes. Each submission is reviewed for compliance.
What if my sound isn't approved?
You'll receive a full refund within seven business days.
I still have questions.
Please email promote@sound.me to reach support